FAQ

Have questions? We have answers.

What is a rolling term?

We don't believe in onerous contractual tie-ups. Simply give us a three month notice if you plan to terminate any staff member (some exceptions apply). This allows us to source new work for each staff member to ensure we can keep our team fully employed, which is a big part of our social mission.

What if I need to cancel before the end of my term?

It happens, but not often. If you need to terminate immediately, we charge a 50% early termination fee on your final three months.

We buy each team member a quality workstation to boost productivity. Our setup fee goes to cover a portion of this cost.

What are your shift hours?

Our facilities in the Philippines operate five days per week with two daily shifts. Our shifts run on USA EST as follows:

 

  •  7PM to 4AM
  •  3AM to 12PM

Do you offer/sign NDAs?

All our staffing contracts have strong confidentiality clauses. To simplify our legal, we only use one standard contract for all staffing. In limited circumstances for enterprise we will review NDAs with your lawyers.

Staff Smarter

At Eastern we specialize in offshore tech, admin and sales staffing. Contact our team today to learn how we can help your company expand while keeping costs in check.

Why setup fees?

We buy each team member a quality workstation to boost productivity. Our setup fee goes to cover a portion of this cost.

Can I communicate directly with my developer?

Of course. You can use slack, email, Skype or your IM or comm provider of our choice. While video can be accommodate as needed and we have dedicated fiber in our office we are located across an ocean and even with modern networks there can be lag, so we ask you primarily utilize voice, email or an IM chat service.

What technologies can you accommodate?

Your backend and server stacks are up to you, but we specialize in PHP and AWS. Front-end  choices are pretty straight forward, commonly working in Angular and React. If you want to use some of the newer CSS frameworks, we’re usually up to speed on these as well but you will need to specify what you need up front so we can recruit and/or train accordingly.

Tech Friendly Workspace

Our modern, secure workspace is an open concept with high-end workstations, redundant fiber and good vibes.